Part- time Bilingual Call Center Representative

Bilingual Call Center Representative

Reports to: PCC Trainer, Confirmation Manager, Scheduling Manager

Key Partnerships: Operations, Clinical, Support Center

Department: Patient Communication Center

Salary: $12-13

Classification: Non-Except

Status: Part- Time

About this role: Our Call Center Representatives work on the Confirmation, Sales, and Recare teams to ensure that the first interaction patients have is always magical. Our role in the Call Center is to reach out to existing/potential patients to provide information about Office services, explain our treatment process, and gather all information needed for an appointment. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with reminder follow-up. We are looking for team members who are focused on providing quality customer service and maintaining a strong professional relationship with others and a positive attitude.

Job Responsibilities:

• Provide excellent phone skills; clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Inform Patients about the offices benefits and services
• Meet department goals for inbound and outbound calls
• Converting leads to appointments
• Other duties as assigned

Basic Qualifications:

• Fluency in English and Spanish
• Able to work independently/Remote

Key Skills and Abilities, Characteristics of a good fit:

• Strong written and verbal communication skills
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people

Benefits:

• Career Growth Opportunities
• Company provided online learning courses
• Company Provided equipment

Schedule and Location:

Monday-Saturday (5 days a week)

One Location - 100% Remote

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

INTERNAL ID
CDP100