Community Dental Partners

Bilingual Front Office - Insurance Verification Specialist

Full-Time in Sulphur Springs, TX - Entry Level - Family Smiles of Sulphur Springs

Summary

Review paperwork for accuracy, scan paperwork into the system, answer the phone and confirm patient appointments.

Duties and Responsibilities

  • Primary person who will build the patient or family file in the system and enter all the personal data accurately.
  • Scan all paperwork into the system using the appropriate naming conventions and ensure all paperwork is in the proper folder in the system.
  • Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
  • Obtain history and coverage as needed.
  • Primary person to answer the phone; understands what they are allowed to handle and escalates issues to the appropriate person.
  • Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made.
  • Review the schedule in advance to ensure appointments and patients are due before confirming them.
  • Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary.
  • Work the missed appointments list and reappoints patient according to established SOPs.
  • Assist the Greeter to maintain adequate stock of front desk forms at all times.
  • Performs Trust-Walks when other personnel is busy.
  • Back up the Greeter when they are not at the station or are performing a trust walk.

Qualifications

  • Bilingual English and Spanish

Competitive pay with paid time off, medical, dental, vision, life, 401k available

Equal Opportunity Employer

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Insurance: 1 year

Required language:

  • Spanish
  • English