Community Dental Partners

Tier 1 Technical Support

Full-Time in San Antonio, TX - Remote OK - Community Dental Partners - IT

Community Dental Partner is now hiring!

*Remote position*

--MUST BE WILLING TO TRAVEL TO DENTAL PRACTICES 15% OF THE TIME--

Position Title: Tier-1 Support Technician

Location: Remote Support

Work Hours: Full Time: M-F, 8 am-5 pm

Supervisor Title: CST IT Director

POSITION SUMMARY

Tier-1 Support Technician will be responsible for providing front-line IT end-user support according to CDP standards. This position requires the ability to troubleshoot issues, respond to end-user inquiries, and handle systems administration tasks effectively using all available communication options. Emphasis on an amazing customer experience is an absolute must.

POSITION RESPONSIBILITIES

• Administration and documentation of business systems/solutions

• Setup computer workstations and prepare workstations for remote deployment

• Remote support of dental office technology implemented here at Community Dental Partners

POSITION QUALIFICATIONS

Required:

• 2-5 years experience working in the IT field

• Proficient in Windows Domain deployments

• Application Administration: Google, O365, Adobe, hPBX, etc.

• Experienced and comfortable with diverse hardware

• Excellent customer service skills: communication skills (both verbal and written)

• Attention to detail: punctuality, scheduling, & ticket documentation

• Ability to handle many tasks concurrently Beneficial

• Experience with the following specific hardware and software: Dell Optiplex, PowerConnect, and PowerEdge lines, Ubiquiti Unifi, G Suite, Open Dental, Dexis, SiDexis, Trello, Podio, MS Dynamics Great Plains, Hyper-V, AWS, Azure, VMware, Zendesk, Mitel

Note: The essential job functions of this position are not limited to the duties and descriptions listed above.

Job Type: Full-time

Our Company is an Equal Opportunity and Affirmative Action Employer. Our Company is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


INTERNAL ID

CDP100