Community Dental Partner is now hiring!
--MUST BE WILLING TO TRAVEL TO DENTAL PRACTICES 15% OF THE TIME--
Position Title: Tier-1 Support Technician
Location: Remote Support
Work Hours: Full Time: M-F, 8 am-5 pm
Supervisor Title: CST IT Director
Tier-1 Support Technician will be responsible for providing front-line IT end-user support according to CDP standards. This position requires the ability to troubleshoot issues, respond to end-user inquiries, and handle systems administration tasks effectively using all available communication options. Emphasis on an amazing customer experience is an absolute must.
• Administration and documentation of business systems/solutions
• Setup computer workstations and prepare workstations for remote deployment
• Remote support of dental office technology implemented here at Community Dental Partners
• 2-5 years experience working in the IT field
• Proficient in Windows Domain deployments
• Application Administration: Google, O365, Adobe, hPBX, etc.
• Experienced and comfortable with diverse hardware
• Excellent customer service skills: communication skills (both verbal and written)
• Attention to detail: punctuality, scheduling, & ticket documentation
• Ability to handle many tasks concurrently Beneficial
• Experience with the following specific hardware and software: Dell Optiplex, PowerConnect, and PowerEdge lines, Ubiquiti Unifi, G Suite, Open Dental, Dexis, SiDexis, Trello, Podio, MS Dynamics Great Plains, Hyper-V, AWS, Azure, VMware, Zendesk, Mitel
Note: The essential job functions of this position are not limited to the duties and descriptions listed above.
Job Type: Full-time
Our Company is an Equal Opportunity and Affirmative Action Employer. Our Company is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.