Call Center Representative

Call Center Representative

Reports to: Scheduling Trainer, PCC Manager

Key Partnerships: Practice, Operations, Support Center

Department: Scheduling

Salary: $13-14/hr

Classification: Non-Except

Status: Full-Time (Hybrid Position)

About this role: Our Call Center Specialists work on the Confirmation, Sales, and Re-care teams to ensure that the first interaction patients have is always magical. Our role in the Call Center is to reach out to existing/potential patients to provide information about 3C Dental services, explain our treatment process, and gather all information needed for an appointment. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with reminder follow-up.

Job Responsibilities:

• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

Basic Qualifications:

• High school diploma or equivalent
• Proficiency in using the Google Suite of products
• Proficiency in relevant computer applications and call center systems
• Excellent typing skills
• Fluency in English
• Have a laptop or desktop computer during the training period
  
• Must have work-from-home capabilities

Key Skills and Abilities, Characteristics of a good fit:

• Strong written and verbal communication skills
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Flexible Schedule

Benefits:

• 401(k)
• Health Insurance (PPO/HSA)
• Vision Insurance
• Internal Dental Insurance
• Disability Insurance (STD/LTD)
• Life Insurance
• Paid Time Off
• Holiday Pay
• Career Growth Opportunities
• Equipment provided (after training period)
• Monthly Internet allowance

Schedule and Location:

Available Shifts Monday- Saturday. Alternating Saturdays for FT employees

One Location- 3C Dental Support Center

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100