ORTHO MANAGER -
JOB OVERVIEW:
Ortho Manager is responsible for the day-to-day functions of the Ortho Team.
ESSENTIAL JOB FUNCTIONS:
- Ensure the team delivers quality and compassionate dental care to every patient
- Maintains adequate staffing levels by interviewing, screening, and selecting applicants to meet patient schedule
- Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
- Ensures training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives
- Direct supervisor for assigned team
- Ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
- Adhere to company guidelines as it relates to payroll and other human resource functions for assigned team
- Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards
- Achieves team performance targets
- Responsible for the operational readiness, appearance, and presentation of the team/workspace
- Responsible for spending time with patients seeking Orthodontic care and answering questions related to planned treatment and corresponding fees
- Responsible for ensuring the patients leave well informed, with all their questions answered about treatment and related insurance coverage, including patient
- Ensure the patients receive a great experience
- Serve as the financial and insurance benefits expert to obtain a high percentage of treatment acceptance from our patients.
SPECIFIC RESPONSIBILITIES INCLUDE:
- Presenting Orthodontic treatment plans and giving estimates of treatment costs in an effective manner
- Educating and discussing the Orthodontist's treatment plan after diagnosis and reviewing by the clinical staff with the patient
- Collections tracking and monitoring, and any required patient follow-up
- Explain, promote, and adhere to company payment policies and procedures
- Obtaining high treatment acceptance by explaining the cost of treatment, insurance coverage, and finance options
- Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided
- Other duties, as they would benefit the support of the Orthodontist at 3CDental Group
- Requires - 50% travel minimum
EDUCATION, TRAINING, AND/OR EXPERIENCE:
- Minimum of 1 year of management experience overseeing 8-10 employees.
- Multi-unit management experience is a definite plus.
KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:
- Integrity, always doing the right thing
- Team building skills; organizational and staff development skills
- Track record of superior performance in growing both the top and bottom line
- Strong interpersonal and communication skills
- Ability to process tremendous quantities of data in an organized, focused fashion
- Well-developed analytical and problem-solving abilities
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- The high degree of initiative, accountability, and independent judgment
- Computer skills
Goal bonuses and travel compensation as needed
Position Type; Full-time
Multiple Locations: Austin
Our Company is an Equal Opportunity and Affirmative Action Employer. Our Company is committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Internal ID: CDP100