Provider Support Team Specialist: Tier 2
Location/Department: Corporate
Supervisor Title: Provider Support Team Manager
POSITION SUMMARY: The provider support team is responsible for supporting dentists at Community Dental Partners. As a member of the provider support team you will be interacting directly with dentists in a customer service role to support with scheduling of shifts, booking travel arrangements and accommodations, working with internal departments to answering questions about a variety of topics including licensing, credentialing, compensation, CDP policies and more. You are on the front lines of caring for the dentists who care for our patients!
QUALIFICATIONS:
Education: High school diploma or equivalent
Experience: At least three (3) years experience in an administrative role. Dental knowledge and experience preferred
Licensure: n/a
Additional Requirements: Must be able to type at least 65 w.p.m. Thorough knowledge of google suite software programs.
PRIMARY RESPONSIBILITIES
THE ESSENTIAL JOB FUNCTIONS OF THE POSITION
1. Lives and models the 9 Pillars - CDP’s core values that guide our conduct and behavior at work
2. Demonstrates humility by accepting feedback and confidently giving feedback
3. Provides excellent customer service to dentists and all coworkers
4. Strives to proactively anticipate dentist’s professional needs and works to fulfill them
5. Maintains accurate and precise schedule of shifts for dentists in offices that specialist supports
6. Works closely with dentists, practice managers, regional managers and clinical directors for all dentist
time-off requests
7. Books travel arrangements for traveling dentists including flights, hotel and rental car
8. Ensures timely and accurate communication to all relevant parties regarding changes to dentist schedules
9. Supports the onboarding and orientation of new dentists
10. Creates professional relationships with dentists that specialist is assigned to support and help
11. Models team loyalty and respect by not engaging in office gossip
12. Always maintains professionalism in dress, speech, and actions
13. Protects Company by keeping necessary information confidential
14. Contributes to team effort by accomplishing related results as needed
15. Works in a team environment with other specialists and manager to complete duties that are not part of this
job description
16. Assume responsibility for the finished product whenever a typing, copying or filing task is completed.
17. Adhere to Corporate Policies and Procedures.
18. Attend all mandatory Company in-services and staff development activities as scheduled.
19. Adhere to Company standards concerning conduct, dress, attendance and punctuality.
20. Assist and support Company-wide quality/performance improvement goals and objectives.
21. Perform other tasks as assigned
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND MENTAL APTITUDE:
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.
1. Knowledge of administrative office procedures.
2. Knowledge of corporate policies and procedures.
3. Knowledge of computer and various software packages.
4. Skill in organizing and prioritizing workloads to meet deadlines.
5. Skill in telephone etiquette.
6. Effective oral and written communication skills.
7. Ability to interpret, adapt and apply guidelines and procedures.
8. Ability to use good judgment regarding administrative issues.
9. Ability to communicate effectively with co-workers.
10. Ability to adhere to safety policies and procedures.
11. Ability to use good judgment and to maintain confidentiality of information.
12. Ability to work as a team player.
13. Ability to demonstrate tact, resourcefulness, patience and dedication.
14. Ability to accept direction and adhere to policies and procedures.
15. Ability to recognize the importance of adapting to the various patient age groups (adolescent,
adult and geriatric).
16. Ability to work in a fast-paced environment.
17. Ability to meet corporate deadlines.
18. Ability to react calmly and effectively in emergency situations.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS:
THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.
1. Ability to sit for long periods of time (up to 8 hours).
2. Ability to reach above and below the waist, turn, twist and manipulate small tools (copier,
computer, telephone, typewriter, calculator, safe, facsimile machine).
3. Ability to move frequently in the completion of job requirements.
4. Ability to repetitively move the hands when typing.
5. Ability to see well enough to read handwritten and typewritten material.
6. Good hearing is needed for frequent telephone use and dictation.
7. Ability to handle a variety of repetitive tasks.
8. Ability to handle multiple projects and tasks under deadlines and with short notice.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE
ABLE TO USE.
1. Computer and Software programs
2. Facsimile
3. Copy machine
4. Electronic dictation equipment
5. Calculator/10-key
6. Telephone
7. Policies and procedure manual
Our Oath of Equality: Community Dental Partners is a workplace of diversity and inclusivity. We welcome all people regardless of race, nationality, or background.
Ready for Your Dental Adventure? Embark on this exhilarating journey where your leadership and creativity bring joy and health to our community. Apply now and join our amazing team!
Internal ID: CDP100